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Coronavirus Advice

To reduce your chances of catching COVID-19 Oswald Road Medical Centre will continue to conduct appointments over the phone, through video or online consultations unless there is a clinical need for you to come into the practice which will be decided by the GP.  This will help minimise risk while continuing to ensure people get the care and advice that they need.

Patients who need to see a GP on the same day will need to ring the surgery to be triaged. You will no longer be able to walk into the surgery to do this.  

If you are invited to attend for a face to face appointment, please wear a face mask/face covering whilst in the surgery building and attend alone (where possible).

If you suffer from Coronavirus symptoms- DO NOT attend the surgery – please ring the surgery on 01724 843168 so we can arrange an alternative assessment.

Masks in the surgery after 19th July 2021

Despite the Government lifting restrictions after 19th July 21 Covid Infection Rates are still rising.  To protect our patients and staff we will continue to wear masks in the surgery and ask anyone attending Oswald Road Medical Centre to do the same. 

Please continue to deliver prescription requests via the secure door as you are doing now.

We will continue with telephone appointments where the GP / Clinician will decide and invite for a face-to-face appointment as needed until further notice.   Many thanks for your cooperation.

Humber Long Covid Triage and Assessment Service

Humber Long COVID Triage and Assessment Service has produced a new 22-page Post COVID-19 Patient Information Pack for people to download and print with exercises, information and details of local services that can support many aspects of post COVID recovery. Click here to download the pack.

Black, Asian and Minority Ethnic family Covid-19 Helpline

Have you or your family been affected by the pandemic and need someone to talk to?

You can contact one of the specialist support advisors for free between Monday - Friday 10am - 8pm, Saturday and Sunday 10am - 3pm on Free phone: 0800 151 2605

Or talk to us on our webchat by visiting and click on the icon on the bottom right.



COVID 19: Convalescent Plasma

If you’ve had #COVID your plasma could help develop treatment for others.  The process is quick and simple.
Sign up now, search donate plasma or visit

COVID 19: Convalescent Plasma

We urgently need men who have had hospital care for #COVID to come forward and sign up to become plasma donors. Your plasma is more likely to have high antibodies which might help save lives. Search donate plasma or visit

Covid 19: We need plasma donors

So many of us have been affected by #COVID. Now we have the chance to help and make the difference. Sign up today to become a plasma donor you might help to save lives. Search, donate plasma or visit

Testing positive for COVID

After testing positive for COVID, some people recover quickly, whilst others may experience an impact on their physical and mental health for some time.

Local GP, Dr Amy Oehring, offers her advice on how to recover well after a bout of COVID or download from here

Germ Defence

Click here for advice to help protect your home from COVID-19

Help in the fight against COVID-19

Do you have suspected or confirmed with COVID-19?

(Symptoms to look out for include *New Cough *High Temperature *Loss/change in smell/taste)

Open to anyone aged 65 and above?
Or aged 50 to 64 with any of these illnesses?

  • High blood pressure and/ or heart disease
  • Diabetes not treated with insulin
  • Asthma or lung disease
  • Stroke or neurological problems
  • Weakened immune system due to serious illness or medication (e.g. chemotherapy).
  • Liver disease

Then you could be eligible to join the PRINCIPLE trial and help the fight against COVID-19.

The PRINCIPLE trial aims to find treatments that improve symptoms and reduce hospital Admission for people with COVID-19To find out more or register for the study, please visit:

Tel: 0800 138 0880

Coronavirus (COVID-19) advice and support for parents and carers - click here

Covid-19 Stay at home guidance

Please find below a link to guidance for households with possible or confirmed coronavirus (COVID-19) infection - GOV.UK

Face coverings: when to wear one and how to make your own

Patient access to primary care health services in North Lincolnshire

Patient access to GP services has changed due to the Covid-19 pandemic.

Click here for information - provides clear advice on how patients can access primary care services - whether that is virtually, remotely or, if appropriate, face-to-face.

Self-Isolation for 14 Days before elective Admission

The Practice have been receiving requests from patients for Med3’s (sicknotes) or letters for their employers, when the patient has been notified that they (or a member of the household) need to self-isolate for 14 days prior to elective Admission to hospital. 

The LMC (local Medical council) advise that unless the patient is ill a MED3 should NOT be issued.

We therefore advise:

  • The Admission letter from the hospital should be sufficient evidence for an employer.
  • Click this link NHS 111 to self-declare and apply for a self-isolation note. You should answer yes to the question: “Have you been told to self-isolate by an NHS service or a healthcare professional?” and tick the box that says “I have been told to self-isolate by a test and trace service” you will be able to get a self-isolation note sent to you.
  • Print this template letter and give a copy for your employers.

Wash your hands more often. Use soap and water for 20 seconds. Or use hand sanitiser. Find out more.

Coronavirus Isolate your household Stay at home. If you or anyone in your houshold has a high temperature or a new and continuous cough, even if it

Text from the above poster:

Isolate your household
Stay at home

If you or anyone in your household has a high temperature or a new and continuous cough - even it's mild

  • Everyone in your household must stay at home for 14 days and keep away from others.
  • DO NOT go to your GP, hospital or pharmacy
  • Go to NHS.UK to check your symptoms and follow the specialist medical advice. Only call NHS 111 if you can't get online or your symptoms worsen.
  • Protect older people and those with existing health conditions by avoiding contact.

Find out how to isolate your household at

Click here for a Coronavirus Wash Your Hands More Often guide (EXTERNAL PDF)

As this crisis unfolds world over and we face the consequences of the loss of lives, social isolation and economic downturn we can clearly see an impact on our mental health. Anxiety, depression and sleep disturbances are some of the commonest symptoms experienced by a lot of us in this period.

To improve your mental health you can try some of these steps-

  1. Self-care- It is very important to maintain a routine, even if you are not going to work. Where possible have a routine of getting up and going to sleep, eat healthy, drink lot of fluids to maintain your hydration and exercise when you safely can.
  2. Support network- Establish a support system within your friends and family members, with whom you can share your worries, frustrations and positive news. This is very important and can be achieved by use of face to face conversation with social distancing, telephone, social media or virtual meeting platforms.
  3. Distraction techniques – Social media can be full of negative information, which adds to our anxieties, so it is good to minimise these activities. It is very helpful to write your emotions and feelings down or get engaged in hobbies like gardening, cooking, painting or crafts.
  4. Kindness- It is most important to be kind to yourself and others in these challenging times. Ensure you are not harsh on yourself, if you feel like not doing anything, which is fine too, as we all need a break to recover. If you see anyone struggling with their well-being then help and support them.
  5. Professional help- There are charities like MIND and SAMARITANS offering support to all of us as required. It is very useful to seek help from your GP as they have a wide array of measures to help you and seeking help early is always beneficial. Your GP and local mental health team are working very closely to provide the essential support for your mental well-being.

Healthwatch North Lincolnshire telephone buddy service

Our telephone buddy service is now available to help keep people with a Learning Disability and/or Autism Connected Our aims: To keep people connected during the COVID 19 crisis enabling them to stay safe and well.

  • Helping people understand their current circumstances
  • Helping people to stay connected
  • Helping people to problem solve
  • Supporting people to get help from other services if needed
  • Ensuring people know what to do and who to contact in an emergency

If you know someone who would benefit from this service please contact us on 01724 844986

Urgent dental care services across the North East and Yorkshire

Since the Prime Minister announced social distancing measures to slow down the spread of COVID-19, a set of restrictions on daily activity to contain the spread of the virus were introduced. As a result of these restrictions, the Department of Health and Social Care has taken the decision to suspend all non-urgent dental activity.

NHS dental practices are providing telephone advice and triage. All dental practices are responsible for triaging patients who contact the practice seeking access to urgent dental care regardless of whether they are considered ‘regular’ patients of the practice. This means patients that do not have a regular NHS dentist can still access urgent care.

The dentist will assess the patient over the telephone, including giving advice and, if needed, prescriptions for painkillers or antibiotics which can then be collected from, or delivered by, a local pharmacy. If the dentist feels a “face-to-face” appointment is clinically necessary, and essential, then they will make arrangements for treatment to be carried out at a local urgent dental centre.

Patients with an urgent or emergency dental condition must not attend any clinics without being telephone triaged first. This system also helps manage the flow to treatment centres and avoid queues (in line with social-distancing measures).

There are clinics across the North East and Yorkshire, with a number of locations in each Local Authority area. This ensures local access during this period and all centres have measures in place to minimise any risk from Covid-19.

Patients are asked not to visit A&E departments with non-urgent dental problems.

Outside of normal dental practice hours and at weekends, patients should contact NHS111 to access advice and support, following which a “face-to-face” appointment will be made, if clinically necessary.

Community dental services (CDS) retain responsibility for triaging patients with additional and complex health or social care needs, who contact the service seeking access to urgent dental care.

For further information, please contact the NHS England and NHS Improvement local dental teams as follows:

North East and North Cumbria -

Yorkshire and Humber –

Accessing Dental Care in England from 8th June

From 8 June dental practices are able to open. Practices will need to prioritise patients with the most urgent need.

If you need help from a dentist:

  • Contact your dental practice by phone or email
  • You will be given advice or offered an appointment if appropriate
  • For urgent dental care you can also use the NHS 111 online service
  • The range of treatments you will be offered may be different to what you received previously
  • Treatments offered may vary from practice to practice
  • This will depend on the staff and equipment available at the time and is to ensure your safety and that of your dental team.

Please do not visit your practice unless you've been advised to.
This will ensure the practice can continue to provide essential care safely.

What to expect from your dental practice

If you are told to visit your dentist, you may notice some changes have been made to keep you and your dental team safe.

  • Your practice will look different as it observes social distancing and hygiene rules.
  • The dental team may also be wearing different protective equipment to what you are used to seeing. 

Please do not visit your practice unless you've been advised to. This will ensure the practice can continue to provide essential care safely. 

Self-referrals to the NHS Volunteer Responders Scheme

People who feel they are vulnerable at home during the COVID-19 pandemic, and who would benefit from support from NHS Volunteer Responders, can now self-refer to the scheme rather than depending on their GP practices or other professionals to refer them.

The number for people to call to make a self-referral is 0808 1963 646

Coronavirus: Planning your birth

Click here to download an information leaflet

Coronavirus: Postpartum Contraception

Click here to download an information leaflet (PDF, 424KB)

Coronavirus: Parent information for newborn babies

Click here to download an information leaflet



Many people who are autistic and/or have ADHD will become increasingly vulnerable during the current Covid-19 crisis. In response to this, the new “Keeping People who are Autistic and/or have ADHD Connected” project is being launched with a focus on people who are not known to services or are not accessing support. It aims to help this group of people by connecting with them during this current situation. It is co-ordinated by Inclusion North, Humber Transforming Care and Matthew’s Hub. The project will run for 8 weeks from Wednesday 20th May – Wednesday 1st July 2020.

Matthew’s Hub will assess how safe a person is, what additional help they may need, and then support them to access this help. The individual will receive contact from specialist staff who will support them with understanding information relating to Covid 19, talk through their worries and offer reassurance. They may be signposted to local services to be able to access support with any practical issues, advice, and resources. If a person is in crisis, they will be referred to the appropriate services with the person’s consent.

If you or someone you know may benefit from this project, please contact us by:

Call/Text: 07857 351170 Email: or

If the person consents and would prefer to be contacted by us, please email us their details with ‘Keeping People who are Autistic and/or have ADHD Connected’ as the subject. They will be given options for their preferred method of communication at initial contact. Follow up contact can be made if needed.

If you are not sure if a person is Autistic and/or has ADHD, but it is clear they are feeling isolated and in need, you can refer them to our service.

Click here to download an information leaflet

Coronavirus And Dementia

Support for people with dementia and their families – Dementia UK

Dementia UK have launched a series of new webpages giving support and advice relating to the coronavirus outbreak.  Families don’t need to struggle on alone. If they have any concerns about caring for someone with dementia through the coronavirus (COVID-19) pandemic, they can call the dementia specialist Admiral Nurses on their Helpline, on 0800 888 6678 or email  The Helpline is open seven days a week, 9am-9pm Monday to Friday, and 9am-5pm on weekends.

The Dementia UK webpages are:

Coronavirus: Information for people affected by dementia - Alzheimer’s Society

Access the webpage here.  Includes the section, “Somebody I care about is living with dementia. What should I do about coronavirus?”

Carer’s UK Coronavirus Guidance

Includes advice on making a contingency plan, getting a carer’s assessment and guidance for working carers.

Reminder about the Herbert Protocol

These are unique times, frustrating and confusing for all of us. At these times those living with dementia are more vulnerable. Please remind your groups, supporters and families of the Herbert Protocol - a simple risk reduction tool to help police search for people with dementia who go missing.

Healthwatch North Lincolnshire

Practical support for people during the COVID-19 outbreak in North Lincolnshire.

We have provided some information below on practical, local support and resources which may help to make your time in isolation a little easier.

Click here for more information.

Online Counselling and Support for Young People

If you are aged 11 - 25 you can receive online counselling and support from

Click here to access their website.

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. 

Our legal basis for sharing data with NHS Digital

NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) - legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction.

The type of personal data we are sharing with NHS Digital

The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:

  • diagnoses and findings
  • medications and other prescribed items
  • investigations, tests and results
  • treatments and outcomes
  • vaccinations and immunisations

How NHS Digital will use and share your data

NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.

NHS Digital has various legal powers to share data for purposes relating to the coronavirus response. It is also required to share data in certain circumstances set out in the COVID-19 Direction and to share confidential patient information to support the response under a legal notice issued to it by the Secretary of State under the Health Service (Control of Patient Information) Regulations 2002 (COPI Regulations).

Legal notices under the COPI Regulations have also been issued to other health and social care organisations requiring those organisations to process and share confidential patient information to respond to the coronavirus outbreak. Any information used or shared during the outbreak under these legal notices or the COPI Regulations will be limited to the period of the outbreak unless there is another legal basis for organisations to continue to use the information. 

Data which is shared by NHS Digital will be subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the coronavirus purpose will be shared. Organisations using your data will also need to have a clear legal basis to do so and will enter into a data sharing agreement with NHS Digital. Information about the data that NHS Digital shares, including who with and for what purpose will be published in the NHS Digital data release register.

For more information about how NHS Digital will use your data please see the NHS Digital Transparency Notice for GP Data for Pandemic Planning and Research (COVID-19).

National Data Opt-Out

The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.

Your rights over your personal data

To read more about the health and care information NHS Digital collects, its legal basis for collecting this information and what choices and rights you have in relation to the processing by NHS Digital of your personal data, see:

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